- Stop the agent (C:\Program Files\Instana\instana-agent\bin\stop.bat)
- Wipe the logs (delete all files in C:\Program Files\Instana\instana-agent\data\log)
- Set log level to DEBUG (change the severity in the configuration file
following the instructions here:
https://docs.instana.io/quick_start/agent_configuration/#agent-logging-configuration
configuration file location C:\Program Files\Instana\instana-agent\etc\org.ops4j.pax.logging.cfg)
- Start the agent (C:\Program Files\Instana\instana-agent\bin\start.bat)
- Reproduce the issue
- Zip up the logs (in C:\Program Files\Instana\instana-agent\data\log) and post the zip file to the ticket
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