When opening a Support request, please select the appropriate priority based on the definitions below:
|
Level |
Description |
|
Urgent |
The Instana application is down or there is a major malfunction, impacting the Instana application functionality for a majority of users. No workaround is available. |
|
High |
Major loss of Instana application functionality or performance, impacting the application functionality for a high number of users. No workaround is available. |
|
Normal |
Moderate loss of Instana application functionality or performance, impacting multiple users. |
|
Low |
Minor loss of Instana application functionality or product feature request, or informational requests. |
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