How to gather Agent debug logs


I am having an issue on the agent side, how can I gather the agent logs for the Instana team to investigate?


Please follow the below steps to gather the logs that will capture most details for diagnosis:


  • Stop the agent (<instana_install_dir>/bin/

  • Wipe the logs (delete all files in <instana_install_dir>/data/logs)

  • Set log level to DEBUG (change the severity in the configuration file
    following the instructions here:

  • Start the agent (<instana_install_dir>/bin/

  • Reproduce the issue

  • Zip up the logs (in <instana_install_dir>/data/logs) and post the zip file with the support ticket.


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