The Instana user interface contains 3D components which are rendered using a technology called WebGL. Unfortunately this technology is not yet available on all platforms. Some browsers, especially browsers in older versions, do not support WebGL. We recommend using the newest generation of auto-updating browsers: Chrome, Firefox, Safari 8 or MS Edge.
We try our best to support all platform and browser combinations. However, it may be that our usage of WebGL contains errors. You can use an online test to check whether your platform supports WebGL.
Should the online test state that your platform supports WebGL, but the Instana 3D Map still remains inoperable, please contact us.